What to do if your phone is stolen
Quick steps to protect your Coinwaka account and M-Pesa if your phone is lost or stolen.
Beginner 3 min readUpdated 6/18/2026
If your phone is lost or stolen, act quickly to protect your accounts.
Do this right away
- Sign out of Coinwaka on the lost device. From another device, sign in and end active sessions in security settings, then change your password.
- Protect your SIM. Contact your mobile operator to block the SIM, since attackers can target M-Pesa and SMS codes.
- Check your authenticator. If you used an authenticator app on that phone, restore 2FA using your recovery codes on a new device.
- Review recent activity for anything you did not do, and contact support if something looks wrong.
Why this matters
A transaction PIN and 2FA mean a thief cannot move funds with the phone alone. Recovery codes let you regain access without the lost device. Set both up before you ever need them.