Trust Center
Trust Center
One place to decide whether to trust us with your money: who we are, where we stand on regulation, how your funds are protected, our security controls, and exactly what is and is not yet live.
Coinwaka will never ask for your password, full transaction PIN, recovery phrase, or remote access to your device. We do not claim a licence we do not hold.
01
Who we are
Coinwaka is a Kenya-first crypto payments and wallet platform, currently in controlled beta.
Coinwaka is a product operated by Chainwaka Technologies, Business No. BN-OVS6J37W, a business registered in Kenya.
Chainwaka Technologies, Business No. BN-OVS6J37W, is a business name registered in Kenya under the Registration of Business Names Act on 22 April 2026. A business name registration is a business registration, not a virtual-asset-service licence; see our Compliance Status page.
Coinwaka was founded by Patrick KN, Founder and proprietor.
02
Compliance status
Coinwaka is preparing for compliance under Kenya’s Virtual Asset Service Providers (VASP) framework. We do not claim to be licensed by the Central Bank of Kenya (CBK) or the Capital Markets Authority (CMA) unless and until such a licence is granted.
Our full position, and how it will change over time, is on the Compliance Status page.
03
How your funds are protected
Coinwaka uses a Model B design: when you buy crypto it is delivered directly into your own wallet, and we never custody a fiat balance on your behalf. Your crypto is yours.
- Every balance ties to its ledger entries, which are reconciled continuously. No phantom credits.
- On-chain withdrawals are signed in a hardware-isolated system that is separate from the app.
- Hot wallet exposure is minimised by sweeping funds to cold storage.
- We publish a reserve-transparency view today; signed on-chain attestations are being prepared, and we describe them honestly rather than overclaiming "proof of reserves".
04
Security controls
Account and money-movement security is layered, and money leaving the platform is gated:
- Two-factor authentication (2FA) and passkeys, plus a separate transaction PIN.
- Withdrawals require a verified email and PIN, and 2FA for higher-value amounts. API keys cannot move fiat out.
- New payout method or recipient: a cooling-off period (currently 24 hours) before the first payout to a new destination.
- Name-match on payouts: fiat cash-outs pay the account holder verified on your KYC, and a payout method can be restricted when the name does not match.
- P2P trades are escrow-protected, with explicit warnings to never release for a mismatched sender name or third-party payment.
- Transaction monitoring, sanctions screening, and manual review of higher-risk withdrawals.
- Account-takeover protections that can pause withdrawals after sensitive changes (password, 2FA, device).
05
Withdrawals: can you get your money out?
Yes. Your crypto stays in your own wallet and you can withdraw it. Most withdrawals are reviewed and processed within 24 hours in most cases, with manual review on higher-value or higher-risk payouts.
The full method-by-method detail, including minimums, fees, when a withdrawal can be delayed, and what documents we may request, is on the Withdrawal Policy page.
06
Fees
We publish our fees and we do not advertise discounts our system does not actually apply. Spot trading starts at a 0.1% maker fee; on-chain withdrawals pay the network fee set by the blockchain; fiat cash-outs may carry a provider processing fee.
The complete, current fee schedule is on the Fees page.
07
Supported assets
Coinwaka supports 384+ digital assets across multiple networks for buying, selling, holding, and trading. The live list, with prices, is on the Markets page. We only show assets we actually support.
08
Beta limits
Because we are in controlled beta, accounts have limits that scale with your verification level. Limits exist to protect users while we mature our controls and our compliance posture. As you complete verification, your limits increase. The applicable limits are shown in your account.
09
What is live, and what is not yet live
We would rather tell you plainly than imply everything is finished. Today:
- Fully live: buying and selling crypto (M-Pesa, card, bank, PayPal), spot trading, instant convert, P2P, Coinwaka Pay, on-chain deposits and withdrawals, and free user-to-user transfers.
- In limited beta, not promoted publicly: Earn, AI tools, copy trading, and collectibles. These are available to signed-in users with their own disclosures.
- Not yet live: leveraged and derivative products (futures, margin, options) are switched off and are not offered during beta.
10
Risk disclosure
Crypto assets are volatile and can lose value. On-chain transfers are irreversible. You are responsible for your account security and for the addresses you send to. Please read the full Risk Disclosure before trading.
11
Support and complaints
Reach us at support@coinwaka.com, or open a ticket in the app. For specific issues we run dedicated channels so you reach the right team:
- Payments, deposits, and withdrawals: payments@coinwaka.com
- P2P disputes and marketplace: disputes@coinwaka.com
- Account security and vulnerability reports: security@coinwaka.com
- KYC, AML, and compliance: compliance@coinwaka.com