P2P Trading Terms

About P2P trading

Coinwaka P2P lets verified users buy and sell crypto with each other, with Coinwaka holding the crypto in escrow while the fiat payment is made off-platform (for example by M-Pesa). Coinwaka is not a party to the payment between buyer and seller; it operates the escrow, the rules, and the dispute process.

How escrow and the payment window work

When a trade starts, the seller’s crypto is locked in escrow. The buyer pays the seller within the payment window shown on the order. The seller confirms receipt, and only then is the crypto released from escrow to the buyer.

• Never release crypto before you have confirmed the payment has truly arrived in your own account.
• Pay only the person named on the order, using the agreed method, within the window.
• Do not move the trade off-platform; off-platform deals have no escrow protection.

Your obligations

You are responsible for the accuracy of your offers, prices, payment details, and proof. Payment must come from an account in your own verified name. Third-party payments, mismatched names, and altered receipts are grounds for losing a dispute and for account action.

Disputes and evidence

If a buyer and seller disagree, either side can raise a dispute. Coinwaka reviews the evidence (payment proof, timestamps, chat, and account history) and decides how to release or refund the escrowed crypto. Provide clear, unedited evidence promptly. Decisions are made on the balance of the evidence and are final for the escrow.

Prohibited conduct and fees

Fraud, chargeback abuse, threats, off-platform settlement, and third-party payments are prohibited and may lead to suspension and reporting. Any applicable P2P fees are shown before you trade. P2P carries counterparty risk; trade only with the protections of platform escrow and within the rules.