Official Channels
Official Channels
Verify you are dealing with the real Coinwaka. This page lists our only official website, accounts, and email addresses, and how to spot an impersonator.
If anyone contacts you claiming to be Coinwaka and asks for your password, PIN, recovery phrase, remote access, or a crypto payment to unlock your account, it is a scam. Stop and report it.
01
Our only official website
The only official Coinwaka website is https://www.coinwaka.com. We never operate on look-alike domains, alternative spellings, or .net / .org / .app variations. If a site asks you to log in or deposit anywhere other than www.coinwaka.com, it is not us.
Coinwaka is a similarly-spelled but completely separate name from other exchanges (for example Coinhako or CoinW). We are not affiliated with, and not the same company as, any of them.
02
Our official accounts
These are the only official Coinwaka social and developer accounts. Anything else claiming to be Coinwaka is not genuine:
- Website: https://www.coinwaka.com
- X (Twitter): https://x.com/coinwakaHq
- Instagram: https://www.instagram.com/coinwaka/
- TikTok: https://www.tiktok.com/@coinwaka
- Telegram: https://t.me/CoinwakaBot
- WhatsApp: +254 732 914 466 (https://wa.me/254732914466)
- GitHub: https://github.com/coinwaka
- Crunchbase: https://www.crunchbase.com/organization/coinwaka
03
Our official email addresses
Genuine Coinwaka email always ends in @coinwaka.com. We use role-based addresses so you reach the right team:
- General support: support@coinwaka.com
- Payments and withdrawals: payments@coinwaka.com
- Disputes and marketplace: disputes@coinwaka.com
- Security and impersonation reports: security@coinwaka.com
- Compliance, KYC, and AML: compliance@coinwaka.com
04
How we will and will not contact you
To stay safe, remember:
- We will never message you first on WhatsApp, Telegram, or social media to offer a deal, a bonus, or "account recovery".
- We will never ask for your password, full transaction PIN, 2FA codes, or recovery phrase. No genuine staff member ever needs these.
- We will never ask you to send crypto to "verify", "unlock", or "upgrade" your account, or promise guaranteed profits.
- We will never ask you to install remote-access software (AnyDesk, TeamViewer) to "help" you.
05
Who we are
Coinwaka is a product operated by Chainwaka Technologies, Business No. BN-OVS6J37W, a business registered in Kenya. Our company details, registration number, and compliance status are published on our Compliance Status and Trust Center pages so you can verify us independently.
06
Report an impersonator
If you see a fake website, social account, app, or someone pretending to be Coinwaka, please report it to security@coinwaka.com. You will help protect other users. If you think you have already been targeted, contact us immediately and treat the matter as urgent.