Transparency

Our approach

Coinwaka is operated by Chainwaka Technologies and is in controlled beta. We would rather be clear about what we do, what we do not do, and where our limits are than overstate the platform. This page links the places where you can check those things for yourself.

How funds are held

Coinwaka uses a no-fiat-custody model: you buy crypto with fiat through a payment provider and the crypto lands in your wallet, and selling reverses the trip to a payout rail. We never hold a fiat balance for you. Crypto balances are tracked on a reconciled ledger.

• No fiat balance is ever custodied.
• Crypto movements are mediated by a single wallet authority and reconciled.
• See the reserves page for the backing model and last reconciliation status.

Availability and status

When a payment rail, trading, deposits, withdrawals, or verification is degraded or down, the system status page reflects it. We would rather show a real problem than hide it.

Security controls

Accounts are protected by layered controls: transaction PIN, 2FA and passkeys, anti-phishing codes, device management, and withdrawal review. The security page sets out the model, and security researchers can report issues through our disclosure channel.

Incidents and changes

Where an incident materially affects users, we aim to explain what happened and what we changed. Material updates to fees, limits, or policies are reflected on the relevant pages with an updated date, so you can see what changed and when.

Regulatory position

Coinwaka does not hold itself out as a licensed exchange. Kenya’s virtual-asset framework is still being finalized, and the compliance status page states plainly what Coinwaka is, what it is not, and how it intends to adapt as licensing rules are settled.